1. If you arranged your policy cover through an intermediary or broker, then you should, in the first instance direct your complaint to them.
If the complaint is not resolved to your satisfaction you can contact Shape Underwriting Ireland at:
ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080
Email : complaints@shapeuw.ie
2. If you are an intermediary or broker you should contact us on the number above.
3. If your complaint is about a Claim, contact us on the number above or email: claims@shapeuw.ie
If, after following the above procedure your complaint has not been resolved to your satisfaction you should write to:
John O’Driscoll (Managing Director)
Shape Underwriting Ireland
63 Fitzwilliam Square
Dublin 2
D02 N938
Telephone:
ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080
Web: https://shapeuw.ie
If you are still dissatisfied, you may also have the right to refer your complaint to the Ombudsman – see details below.